Shipping
Shipping Details
Applies to a UK mainland address only.
All orders carry a £1.00 surcharge to cover postage and handling charges.
All
orders placed for karaoke discs, whether on the phone or placed on-line are sent out Royal Mail 1st Class Recorded Delivery. This
is a very quick service and usually takes 24-48 hours to be delivered (if in stock); a signature will be required upon delivery. Please
note Royal Mail do not guarantee delivery within 48 hours, so please allow 5 working days for delivery.
If an item is out of stock,
it will be placed on back order and would have to be ordered in, which can occasionally take up to several weeks to arrive. On rare
occasions an item may no longer be available, and the order will have to be cancelled. For this we apologise for any inconvenience
caused.
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Returns
Any orders
that arrive to a customer either broken or damaged need to be reported to us immediately. Only after our technical department have
inspected the goods can a replacement, credit note or refund be issued. Defective returns will only be refunded if reported within
a reasonable time after the date of invoice.
When ordering Karaoke discs please be aware that these are designed for Karaoke and not
as backing tracks. All tracks are a professional remake of the original, and a lot of songs contain backing vocals. When ordering
Karaoke discs, we only allow them to be returned for a refund if they are faulty.
If ever you have any questions about our website
or any of the products on it please do not hesitate to contact us and we will do what we can to help. Also if ever you need some help
or advice on any equipment you have, or any problems you're having with your karaoke set-up, again just contact us.
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Complaints
We
aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please email
Simon Dutton at info@gnomekaraoke.co.uk. We will reply as soon as possible and in any case you will at least receive an acknowledgement
within 5 (five) working days whilst we work to resolve your complaint.
We review our privacy policy regularly to ensure the security
of our site and your data.